How to protect your EBT card from skimming and fraud
An organized “criminal ring” is stealing SNAP and DTA cash benefits from EBT cards through a mechanism called skimming that occurs at point of sale. DTA is not able to replace SNAP benefits stolen through skimming.
If you think your benefits have been stolen, please report it to the fraud unit at DTA by calling 800-997-2555.
To keep your EBT card and benefits safe, you should set a new EBT PIN after each purchase:
- Call the number on the back of your card: 800-997-2555.
- Choose your language.
- Enter the number on the front of your card.
- Press 2.
- Enter the last 4 digits of your Social Security Number (SSN). If you do not have an SSN, enter the last 4 digits of your 99 number assigned by DTA.
- Enter your date of birth (month/day/year) using 2 digits for month and day, then 4 digits for year. Enter your NEW 4-digit PIN; then enter it again. Choose a PIN that is different from any previous PINs. This is the best way to try to protect your benefits if your card information has been stolen.
If you receive TAFDC or EAEDC cash assistance, ask about having your benefits deposited directly to your bank account. Call your case manager to set up direct deposit.
For more information, visit mass.gov/protectyourebt.