Employment Opportunities

NOW HIRING: VOLUNTEER MANAGER

Job title: Volunteer Manager
Classification: Non-Exempt
Hours: Full-time at 35 hours/week

Reports to: Program Director

Salary range: $58,240 to $60,060 ($31 to $33/hour) based on skills and experience

Benefits: Individual health plan subsidized at 70% by the Center. Dental benefits and 401k matching benefits are also available. Holidays and paid time off.

Location: Northampton Survival Center, 265 Prospect Street, Northampton, Massachusetts

Summary: The Northampton Survival Center food pantry seeks a mature and seasoned professional to manage all aspects of recruiting, orienting, training, scheduling, and managing a team of over 300 volunteers. Spanning from early adults through active seniors, our volunteers enjoy structured and meaningful engagement in support of our food security work. Excellent organizational and relationship-building skills create an environment where volunteers choose to devote their time and energy over years or even decades of service.

PRIMARY RESPONSIBILITIES

  • Volunteer Recruitment and orientation: Work with program staff to respond to evolving needs and equip volunteers to do critical work for our two food pantries.
  • Volunteer Scheduling: Use our robust volunteer management software to coordinate shifting needs and availabilities to see that all essential tasks are covered each weekday.
  • Volunteer Care: Provide training and oversight and facilitate satisfying interactions among volunteers, staff, clients, and other community members.
  • Communication: Connect with volunteers in person and through email to post and fill available shifts, impart pantry needs and instructions, and deepen connections over time.
  • Client Care: Serve as an informed member of the pantry staff to work with clients as needed.
  • Record-keeping and reporting on volunteer hours for partner organizations.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
The Center is a fast-paced environment encompassing a range of office, food distribution, and warehouse activities. The organization thrives with a dedicated, collaborative, and collegial staff who pitch in when needed to fulfill the mission of improving the quality of life for low-income individuals and families throughout Hampshire County.

The position primarily works indoors throughout the year, including office work in a climate-controlled environment. Frequent database and other computer work, typing, emailing, talking to individuals and small groups, walking, standing, and sitting required. The ability to lift and carry 25+ pounds, alongside volunteers from time to time required. Occasional work with clients outside in our driveway may also be required.

EXPECTED HOURS OF WORK

  • 35 hours a week
  • The required work schedule is as follows:
    • Monday 9 am to 4 pm (or 10 am to 5 pm)
    • Tuesday 9 am to 4 pm
    • Wednesday 9 am to 4 pm (or 10 am to 5 pm)
    • Thursday 9 am to 4 pm
    • Friday 9 am to 4 pm

This work is performed at the Center in Northampton, alongside an expectation that some communication with volunteers will be needed over the weekend or apart from regular hours. These 1 – 2 hours per week will be instead of (not in addition to) scheduled hours

REQUIRED QUALIFICATIONS

  • Maturity, responsibility, excellent interpersonal skills, and the ability to adjust communication styles as needed
  • Fluency in English required, with fluency in Spanish or Arabic a plus
  • Ability to manage people, including training, motivating, setting boundaries, and redirecting
  • Ability to organize schedules and communicate nuanced and ever-shifting information
  • Fluency in Microsoft Word and Excel, email, Google Docs, and database experience
  • Familiarity and experience with Diversity, Equity, and Inclusion policies and practices
  • Sensitivity to the needs of persons in crisis; ability to communicate calmly and patiently.
  • At least two years of volunteer coordination or other management experience
  • Excellent organization and time management skills
  • High School diploma or GED required. Bachelor’s degree preferred

ADDITIONAL ELIGIBILITY REQUIREMENTS

  • Must successfully pass a background check
  • Must have reliable transportation

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

TO APPLY:
Applications are accepted online until March 30 or until the position is filled. To apply, please email resume and cover letter to jobs@northamptonsurvival.org. Applications without a cover letter will be considered incomplete.

The Northampton Survival Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.